Frequently Asked Questions

Login to the Client Area using your subscription ID (sub_xxxxxxx), click the RENEW button and follow the instructions.

If you don't need your subscription anymore, just let it expire and it will be canceled automatically. No cancellation fees.

Yes! You can get a free 24-hour trial to test our service before subscribing.

Your subscription details were sent to the email address used on the payment form.

You can access and manage your IPTV subscription on the Client Area.

We support all devices, apps and platforms including Smart TVs (Samsung, LG, Sony, Philips), PC, Mac, iOS, Android, MAG, STB, Enigma2, Formuler, Fire Stick, Kodi, and many more.

Check out our Setup Tutorials for step-by-step guides.

You can add unlimited devices.

PRO subscriptions allow you to watch one channel at a time, while MULTI subscriptions allow you to watch two channels at a time.

Both PRO and MULTI subscriptions include 17,000+ channels, VoD, Sports, TV Guide and allow unlimited devices. The difference is:

• PRO: Watch 1 channel at a time
• MULTI: Watch 2 channels simultaneously - perfect for families

Only 1 MAC Address can be registered per subscription, including on Multi-User subscriptions.

Login to the Client Area using your Subscription ID and add your MAC Address in the MAC section.

http://live.iptv.tube:22461/c/

No, but it depends if your ISP censors IPTV. BT, Telefonica and Virgin censor IPTV and you'll need a VPN to watch our channels.

We fully support and welcome VPN usage.

Buffering is related to the speed and stability of your internet connection. Here are tips to eliminate it:

• Connect your device via ethernet cable (WiFi is not ideal for IPTV)
• If using WiFi, move closer to the router
• Stop other downloads on the network (torrents, YouTube, updates)
• Disconnect other devices that may be using bandwidth
• Use a VPN if your ISP throttles IPTV traffic
• Restart your router and IPTV device
• Press "pause" for 10-15 seconds and resume

A minimum connection speed of 25Mbps is recommended.

The EPG (TV Guide) can be accessed via:

http://live.iptv.tube:22461/xmltv.php?username=[USERNAME]&password=[PASSWORD]

Replace [USERNAME] and [PASSWORD] with your actual credentials from the Client Area.

We have no control over declined payments, but here are some tips:

• Check if your card number and expiry date are correct
• Check if you have available credit/balance
• Turn OFF any VPN or Proxy you may be using
• Use your real name and address
• Try a different credit card